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Agritourism Connections

Customer Engagement: U-Pick Membership Programs

For a small-scale farm, opening up the fields and orchards to the public and allowing them to pick their own crops can be a wonderful way to engage happy customers and teach children where their food comes from. It can also mean opening the family farm to people who trample vegetable beds, let their children break apple tree branches, and "sample" more than they buy. Two California farms, Suzie's Farm in San Diego and Gabriel Farm in Sonoma County, have set up U-Pick membership programs that allow them to invite U-Pickers while controlling potential damage and limiting overcrowding.
 

The people of Suzie's Farm, diversified organic growers in San Diego, have explored many ways to connect their customers to the farm and the good food growing on the farm. They offer regular farm tours, a CSA program, strawberry U-Pick days, farm dinners and other events. About a year ago, farm manager Lauren Gagliano Saline and her staff noticed that some of their customers wanted more chances to get their hands dirty, maybe to harvest their own CSA.

Suzie's staff tried an unguided vegetable U-Pick, letting customers pick vegetables from the fields. That didn't work out so well. Many people didn't know how to walk in the fields without trashing the beds, and didn't know how to harvest the different crops, and the random picking adventures tied up staff time. So Lauren and the team created a guided U-Pick option, and the U-Pick Harvest Club was born.

Now about fifty U-Pick Harvest Club members pick their own CSA every week. They join and prepay for four, eight, sixteen or more "picks". Each "pick" is a varying list of eight items with a set quantity of each item, designed to be approximately equal to a CSA share. Harvest Club members are told the times each week that they can pick their shares, on Tuesday, Saturday or Sunday. The picking times are when farm staff are leading their regular farm tours, so Harvest Club members join any of the tours and are supervised in their picking by the tour leaders. Of course they are not charged for the tour, which usually costs $10 per person.

Another advantage the U-Pick Harvest Club members enjoy is the chance to customize their pick, an option not available to regular CSA members. Rather than picking a set amount of each of the eight items, they are allowed to substitute more of one crop if they prefer. For example, they can pick eight melons one week if melons are one of the listed items, and take none of the other things on the list. And some people, Lauren explained, just prefer to pick that perfect bunch of kale. Harvest Club members are also allowed to bring along up to three people to "help" them pick - which includes the free farm tour.

The first year of Suzie's U-Pick Harvest Club has been a success, seeing steady growth and renewals for the second year. For more information, see Suzie's Farm website.

Torrey Marius Olson and Lucy McBride Olson ran an apple U-Pick operation for about six years on Gabriel Farm, their 14 acre organic farm near Sebastopol in Sonoma County. Over the years, popularity of U-Pick grew to the point where Torrey and Lucy couldn't handle the numbers of San Francisco Bay Area people who would arrive at the farm every weekend.

About four years ago, the Olsons set up a "U-pick/CSA Member Program," and now reserve the u-pick experience for farm CSA members. The price of membership is a case of Gabriel Farm's organic juice. For $36, customers get three gallons of juice and the ability to pick and purchase whatever is in season. Once they had the membership program established, Lucy and Torrey felt comfortable in opening up the U-Pick options to their full range of crops - from apples, pluots, berries, Asian Pears, tomatoes and flowers in August through persimmons and pineapple guavas in November.

Membership in the U-pick CSA program at Gabriel Farm averages about 500 families. A membership is good for a family or for a group of four people. Most customers are families with young children who want their children to learn where their food comes from and to be able to experience the farm. Most drive an hour or two from the greater San Francisco Bay Area. Lucy and Torrey are happy with their program. They have found that most people who make the membership commitment are supportive, kind and respectful of the farm.

Most U-Pick CSA members only come out to the farm once a year, as they are very busy people, Lucy explained, although she encourages all members to experience the apple harvest at least once if they start in a different season. Turnover in the program is about 80 percent, but enough new members join each year to maintain the average membership numbers.

The Olsons are not trying to grow their U-Pick program. They tried a hay pyramid one year for the children to play on, but decided that they didn't want to be in the agri-tainment business and did not repeat the experiment. They plan to continue to use the U-Pick membership program to limit the number of customers and to make more of a connection with people who enjoy and respect Gabriel Farm. For more information, see gabrielfarm.com/portal/u-pick

 

Posted on Wednesday, July 27, 2016 at 4:25 PM
Tags: agritourism (8), CSA (2), Gabriel Farm (1), Suzie''s Farm (1), U-Pick (1)

Customer Engagement: Garlic Braiding Party at Eatwell Farm

Nigel and Lorraine of Eatwell Farm in Dixon go an extra mile to share a taste of real farm experiences with their 500 CSA members and their friends and relations, partly for increased understanding about the farm by their customers and partly to build loyalty and attract new CSA members.

Eatwell Farm is a certified organic, diversified farm of about 100 acres, selling at farmers' markets, through a CSA and to wholesale customers. My wife and I were lucky enough to join the Garlic Braiding Party at Eatwell last Saturday with a small crowd of delighted CSA members and their friends, mostly families with children. For only a fifteen dollar ticket price, we were invited to set up tents to stay overnight, tour the farm, join a potluck dinner, roast marshmallows at the campfire, enjoy coffee and breakfast in the morning, and just relax on the farm. And we learned how to harvest and braid garlic! And we got to keep the garlic! And we got to bring home some strawberries!

After arriving and getting settled, we all walked out to the garlic field, where we learned how to pull up the bulbs with the stem still attached. We got the hang of garlic harvesting quickly, as the soil had already been loosened around the bulbs, making pulling pretty easy. We picked and pulled and shook off the dirt and piled our findings into harvesting trays to bring back to the packing shed.

After we'd filled a dozen or so trays with our harvest, Connie and Eric, our hosts for the afternoon, let us loose in the next field over, the most beautiful abundant strawberry patch, with instructions to taste and pick what we wanted. No prices, no weighing, just picking and eating of the most delicious ripe and sweet berries. Smiles were everywhere.

On the short walk back to the packing shed we wandered out to visit some of the hundreds of chickens housed in movable coops around the farm, passed through a field of fragrant lavender and couldn't resist a taste of a sweet berry or two (or three) from the mulberry tree.

Then it was time to learn how to braid. First a little instruction in cleaning off the outer layers of skins, then a short demo on how to braid, and we were ready. We all made a few braids, or tried to make braids. Although the farm sells garlic at their farmers' markets, Connie and Eric again let us know that we could take home as much as we wanted! We felt royally gifted with kindness.

Finally, dinner was ready. The main course was farm-raised chicken, prepared by Lorraine. Rounding out the delicious meal were potluck salads, sides and sweets brought by the visitors. Dinner was followed by a campfire, complete with marshmallows and all the makings for classic s'mores.

We didn't stay overnight, as we only live twenty miles down the road, but we left our new friends to enjoy a Solstice evening on the farm, a night under the stars, and a good rooster wake-up in the morning. Thank you, Nigel, Lorraine, Connie and Eric, for a memorable experience! We'll tell everyone we can about your CSA and hope to come back to make tomato sauce in August.

www.eatwell.com

Posted on Tuesday, June 21, 2016 at 5:25 PM
Tags: agritourism (8), CSA (2), Eatwell Farm (1), small farms (1)

Butte County Tourism Business Improvement District (TBID) will help develop agritourism

Butte County hotel and motel operators have partnered with county and city governments to form a new Tourism Business Improvement District (TBID) that will assess a 2 percent fee on short-term stays to promote the many attractions of the county, including agritourism. The goal of the new district is to increase overnight stays by visitors throughout Butte county, and hotel operators see agritourism as a strong driver for attracting overnight visitors.

Brooke Smith, sales manager at the Courtyard by Marriott and Residence Inn in Chico, promises that Explore Butte County, the non-profit organization funded by the TBID, will help with things such as promoting agricultural tourism, Lake Oroville and local cities. Smith explained that Explore Butte County intends to establish a grant program that will assist local partners, including agritourism operations, in their promotions. Board members of Explore Butte County are primarily hotel and motel operators, but the board also includes Nicole Johansson, a marketing professional and organizer of the popular Sierra Oro Farm Trail.

In the TBID process, local lodging operators agree to assess themselves and ask the local government to collect the money and pass the funds onto a designated tourism promotion organization, often times the Visitors and Convention Bureau or a non-profit organization such as Explore Butte County. Many county and cities in California have established TBIDs, including Napa Valley, Sacramento County, Placer County, Monterey County, San Diego, Long Beach and Oceanside. By the end of 2014, there were 85 California TBIDs. Many of these communities, including Butte County, were assisted by Civitas, a consulting firm specializing in TBID formation.

The Butte County effort started in 2013 with the development of a Regional Tourism Strategy and Implementation Plan, and the realization of the need for a consistent funding source to implement the plan. Transient Occupancy Taxes (TOT) fees added to all short-term stays in hotels, motels and B&Bs, were originally intended to pay for tourism promotion. However, budget shortfalls in many counties and cities caused TOT funds to be transferred to the general fund to pay for other needs. TBID fees cannot go into general funds, but are directed entirely toward tourism promotion. Butte County partnered with municipalities in the county to approach hotels and motels about working together to establish the TBID. Buy-in of 51 percent of the hotels was needed to be able to petition the county board of supervisors to establish the TBID.

The next step for Explore Butte County is to hire a marketing firm to work with the board on the tourism marketing strategic plan and implementation program. The marketing RFP has just been released, and proposals are due by June 30 from any interested parties. Local Butte County marketing firms are specifically invited to submit proposals. Please send any questions pertaining to the RFP via email to xplorebutte@gmail.com 

Posted on Wednesday, May 25, 2016 at 11:13 AM
Tags: agritourism (8), Butte County (1), TBID (1), tourism (1)

Farm Dinners: Some stories from the field

Some call them "Culinary Tourism." Others call them "Farm to Fork." Whatever they're called, dinners on a farm or ranch are increasingly popular with farm fans, and can be profitable for the farmers who host them. We talked with farmers from Full Belly Farm in Capay Valley, Bloomingcamp Ranch in the San Joaquin Valley, and Mother Lode Harvest in the Sierra Nevada foothills to learn a little about their on-farm dinners. Here are their stories and tips for other farmers considering farm dinners:

  • Photo credit: Ashley Muir Bruhn, Hither and Thither
    Full Belly Farm in the Capay Valley, western Yolo County, is now in the second year of offering monthly farm dinners to the public from March through October. Second generation farm partners, Jenna and Amon Muller, prepare the meals for their 30 guests each month in the fully permitted kitchen at their new event facility on the 400 acre farm. No additional permits are required, as Yolo County allows farmers to organize up to eight small events of this type each year. No alcohol is served to guests at the Full Belly Farm dinners.

    The popular dinners always sell out, often many months ahead of time, with marketing limited to the CSA newsletter, the website and occasional social media. The pricing is two-tiered: CSA members pay $70 per person, and the general public pays $80 per person. Because Jenna and Amon have small children, they are careful to make their dinners family-friendly. Children seven to thirteen years old pay half price, and children younger than seven are free. All registration is done by phone, and the personal attention helps groups who want to eat together be able to register for the same dinner. Here is a blog post from a recent Full Belly Farm dinner guest

    Some tips from Full Belly Farm:
    • It's nice to have a facility that is weatherproof, and to be able to set up the tables inside when weather is stormy.
    • Try to arrange for plenty of shade in hot weather.
    • A tour wagon helps when it's time to take people on a farm tour.
    • Summer dinners start later due to the heat.
    • You may need accessible restroom facilities.
    • Set out a few extra seats, so that guests can sit with who they want to, rather than assigning seating
    • Don't be afraid to experiment with seasonality - using new potatoes and other fresh young crops.
    • Request information about food allergies and special diets so that you can do your best to accommodate guests with menu substitutions.
    • One challenge is that sometimes people don't want to drive home after dinner. It would be great to have more lodging options nearby to be able to refer them to.
  • Bloomingcamp Ranch in Oakdale, Stanislaus County, is also in their second year of offering regular farm dinners to the public. Last year farm owners Courtney and Matthew Smith put on four dinners; this year they're planning six, starting in May. In Stanislaus County, farmers are allowed to put on up to six events each year, but they are required to register the dates and number of people expected with the county sheriff, and to pay a fee, according to Courtney.

    Although Bloomingcamp Ranch has a licensed bakery kitchen on site, the Smiths prefer to contract with a different local chef for each dinner, selecting chefs from within 30 miles of their Oakdale farm. The farmers give the chefs a list of what will be available on their farm and from other local sources. The chefs prepare a menu and a food order from this list, and Bloomingcamp delivers the order to them at no charge a day before the dinner. The chefs prepare the dinners in their own licensed production kitchens and bring the food already prepared to the farm. The farm dinner menus are unique and creative, not options from the chefs' regular restaurant menus.  The Smiths generally provide all the ingredients and pay the chefs a per person fee for their time, sometimes trading part of the fee in Bloomingcamp Ranch pies or other baked goods for the chefs to serve in their restaurants.

    Courtney also teams up with a local winery or brewery for each dinner. The winery or brewery uses their own tasting permit and pairs wine or beer to pour with each course of the dinner.

    To prepare for hosting these 40-guest dinners, Matthew and Courtney built their own tables. They rent chairs, linens, glasses and dishes for each event, and provide a crew of three or four servers as wait staff. Each dinner is scheduled for a Friday night during the summer months when outdoor seating by the pond is pleasant. The dinners start at 5:30 p.m. with hors d'oeuvres, and are finished by 8:30 p.m. As the Smiths do not have outdoor lighting, they try to complete the dinner service before it gets dark.

    Marketing is primarily word of mouth, with promotions on Facebook, the farm website and in the local paper. The participating chefs, vintners and brewers also market the events, and Bloomingcamp Ranch promotes their restaurants, catering services and tasting rooms. Guests pay $75 per person or $125 per couple. Reservations are taken by phone or online. The dinners usually sell out and have a wait list, with people attending from as far away as the Bay Area. Courtney says that some local dinner guests use the dinners as an occasion to convince their Bay Area friends to visit the valley. 

    Some tips and thoughts from Courtney Smith,Bloomingcamp Ranch:
    • Allow plenty of time for coordinating all the people and tasks needed for each dinner. It can take at least a couple of months to coordinate one of these events. When we get going, and have a dinner each month, sometimes I am barely able to get caught up. For this year, I have already scheduled the first four dinners, due to start in May.
    • Since the dinner site is by the walnut orchard but not close to the vegetable production area, we are not able to include a farm tour with the dinners. We are thinking about creating a video or picture display to illustrate the growing of the food people are eating, or perhaps creating an educational garden close by.
  • MotherLode Harvest, a multi-farm CSA association near Jackson in Amador County licensed as a non-profit 501(c)5 organization, is planning its first public  farm dinner in June this year as a fundraising event for the association. Emily Beals, president of MotherLode Harvest, shared this report.

    The group's goal is to raise $1200 with this dinner to pay for an upgrade to their website. They are aiming for 60 guests, and hoping that many of the farmer-members of the association will be able to attend. In order to keep the event affordable for the farmers, the dinner will be priced at $35 for MotherLode Harvest members (including CSA subscribers) and $40 for non-members. Emily expects that most of the guests will be directly connected with MotherLode Harvest, and that most will come from within 50 miles of Jackson. Other fundraising activities at the dinner will include a silent auction and raffle. The dinner will be held at the farm of one of the association members who has a beautiful view of the Shenandoah Valley. Guests will be entertained with singing and dancing and talks about the solstice.

    Rather than paying a caterer to prepare the dinner, the group will cook it themselves in a rented commercial kitchen. The food will be at least 80 percent sourced locally, with much of the menu grown specifically for the dinner by association members. Some members will donate locally produced food, and others will be paid the wholesale price for their products. Local wineries will contribute wine for the dinner. Future Farmers of America (FFA) students will help serve the dinner.

    For this event, the association needed to obtain insurance and an alcohol permit to allow them to serve beer and wine. They will be renting tables and chairs, using compostable plates, and borrowing glassware and silverware. A local farmer is growing sunflowers for table decorations. In order to make sure they are ready, the group will be doing a complete rehearsal walk-through of the dinner a month before their event. Marketing activities include a flier that will be mailed to everyone on the mailing list and announcements in the regular newsletter.

    Since this is the first dinner planned by the group, Emily promises to let us know any lessons learned after the event. She offers this advice:
    • Everything needs to be planned well ahead of time.MotherLode Harvest started planning four months ahead of the dinner in order to tackle these needs:
      • getting people on board to help
      • getting the menu set
      • making sure that local growers are growing the needed ingredients
      • getting volunteers assigned to jobs
      • renting needed things, including the porta-potty
Posted on Wednesday, March 30, 2016 at 10:50 AM

Weekend Family Fun on the Farm

I just checked the weather. Only a few clouds in the forecast, some sunshine and temperatures in the low 70s this weekend, sunshine again next weekend. It looks just perfect for a family trip out to a farm or two to enjoy a picnic on the green grass under the blossoms. Here's a few suggestions for getting out there:

Blossoms, Bees & Barnyard Babies by
Sonoma County Farm Trails Sunday April 18, 2010

A one-day event offering the public "a behind-the-scenes peek at Sonoma County's finest food and agriculture" For $25 per vehicle or $10 per person, visitors can walk through orchards and fields in bloom, see newly-born animals, sample local honeys and learn the art of beekeeping, and a whole lot more. Reserve Your All-Farm-Pass today, available until sold out. On-line at the site above or 707-837-8896

Mariposa Agri-Nature Trail presents A Weekend in the Country - April 24 & 25, 2010 - Saturday 10:00 am - 5:00 pm ** Sunday 10:00 am - 4:00 pm ** (866) 425-3366

A full schedule of events is planned, with farmers, vintners and ranchers at 11 different beautiful foothill locations opening their gates to the public, offering tours, demonstrations, tastes and even catch-&-release fishing for the kids. Tickets are $10 per person or $25 per family, purchased in advance at the Mariposa Visitors Center, participating wineries or at the first location you visit on the day of the event. Check out the schedule of events and a very sweet video at their website

Apple Blossom Festival - April 17 and 18, 2010 presented by the Apple Hill Growers Association, El Dorado County

Experience the incradible beauty of mother nature as thousands of apple trees flaunt their spring bloom. A variety of activities are offered by many of the 55 individual ranches who are members of the assoication. There's an Apple Blossom Cross Country run for the ambitious. (register at www.applehill.com) Other adventures: complimentary wine and dessert pariehs, a train around Cider Lake, horse and pony rides, an opportunity to get inside a real bakeshop kitchen, at-the-orchard cooking classes, quilt show and quilt raffle, wine tasting, and even artists painting "in the open air" Lots to enjoy before there's even an apple in sight! (530) 644-7692

Posted on Friday, April 16, 2010 at 5:24 PM

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